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Job Details

City:
Yangon Region
Job Location:
Myanmar
Contract Type:
Full time
Job category:
Human Resources
Salary:
500,000 - 749,999 Ks.

Company Details

Company industry:
Financial Services
No. of Employees:
501-1000

Preferred Candidate

Career level:
Experienced (non-manager)
Degree:
Bachelor's degree
Minimum years of experience:
2-5 years

Professional Skills

HR

Language Skills

Minimum workable english

Job Description

  • Every month he/she has to visit two branches (set one visit in accordance to the branch meeting schedule to attend the branch meeting) to accompany the staff with great sincerity to inform them about the GMC regulation and activities.
  • The officer must have to send his/ her visit report to GMC-Dhaka.
  • According to the rules of GMC, he/she has to receive ASAI staffs’ complaints/appeals and primarily investigate those complaints/appeals.
  • He/she has to prepare meeting resolution to conduct two GMC monthly meeting in every month and send a report (as per the GMC monthly meeting report format) about discussed complaints/appeals with the reference to the respective entity’s manual/ employee Handbook (justify the applied punishments) to GMC-Dhaka.
  • The grievance officer must abide by the ASAI entities’ given laws and regulation and cautiously keep the records (complaints/appeals) of “Collected Grievance Procedure”.
  • The grievance officer will be reportable to respective ASAI GMC-Chairperson (entity) for his/her activities.
  • He/she will brief the staff member around one to one and a half (1- 1½) hours who will come to the head office for training about GMC activities and procedure.
  • The Grievance officer must give special attention to the staff specially victimized female (mentally/Physically/Sexually) and report immediately to the GMC-entity higher authority members (Chairperson/ Member).
  • If the GMC-Chairperson and member (entity) remain absent on that time or make delay to handle the said issue accordingly then the G.O can inform the issue to GMC-Dhaka.
  • Any other job assigned by the management time to time.

Position Requirements

  • Graduate (HR related background will get preference)
  • Age must not exceed 35Female candidatewill get more preference.
  • Should be interested in field visit.
  • Should be smart, intelligent, honest, curious and able to communicate with ease and smartness.
  • Strong Proficiency in Understanding, Speaking and Writing in English and local language.
  • Must have very good command over MS office application.

About the Company

ASA Microfinance (Myanmar) Limited is a registered company under DICA (Reg. No. 653FC/2013-2014 and permit #860/2013) and MMSE License No. (0204/2014) an affiliate of ASA International (www.asa-international.com), one of the largest microfinance Institution in the world is being operated in Myanmar. We are inviting qualified people to be part of our operations team for the following positions.

The overarching objectives of ASA are to alleviate poverty and improve the quality of lives of the landless and asset less rural poor by providing them with access to financial services.

The institutional mission of ASA is to support and strengthen the economy at the bottom of the socio-economic pyramid by facilitating access to financial services for the poor, marginalized and disadvantaged.

 

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