Must demonstrate knowledge and competency in:
-basic understanding of social work, and comfort with application of interviewing skills upon completion of compulsory training and orientation
-basic understanding of mental health, and comfort with application of counseling skills, upon completion of compulsory training and orientation
-excellent customer services skills
-Retrieving information on community provider networks and selecting appropriate providers for referrals
-assessment and evaluation skills
-basic computer, database software, internet and telephony skills
-effective problem-solving and conflict resolution skills
-excellent communication and interpersonal skills
-ability to work as a team but also has initiative and self-motivation to work independently
-willingness and interest in learning about work ethics, social work, and organizational psychology
-independence and curiosity in workplace
-fluent in English and Burmese, and preferably other ethnic language of Myanmar, or Cambodian, or Laotian
-minimum Bachelor's degree, preferably in Social Work, Psychology, or other Social Sciences with some counseling experience
-preferably has interest or is engaged in any kind of personal development activities
-passionate about social impact through work and believes in the company's vision and mission
Job Conditions: Full-time work, with 16 confirmed hours of work plus 32 hours of on-call availability over the phone required every week. Remote work from home or telecommuting may be involved, where use of phone and laptop/computer is required. On-call shifts on rotating basis. Shifts are as follow: 2 regular daytime shifts at 7:30am to 3:30pm in the office, followed by 2 on-call phone overnight shifts at home from 3pm to 8am next day. Work days will be rotating with other hotline counselors throughout the week.
Salary: Depends on experience, in Myanmar Kyats between the range of an equivalent of US$800 to US$1000 per month.
If interested, please send resume and cover letter (or letter of interest) to Su Su Maung, CEO of Citta Consultancy, at firstname.lastname@example.org . Only selected candidates will be contacted for interviews. Please note that interviews will be done online through Skype or Viber video call.