WE Offer: Global opportunities! When you join Maersk, you’ll find that the world is your workplace. You will work in a culturally diverse, stimulating environment, surrounded by new ideas. We offer the opportunity to work in a dynamic market with exposure to global accounts and client management practices. As a Customer Service Executive covering Myanmar market, you will be a vital part of the success to position Maersk Line and MCC Transport as the market leader in container shipping in this exciting and fast growing market, offering superior customer service and solutions to local and multinational companies to enable trade. This job is a great opportunity to work in an international environment, cultivating commercially long lasting relationships with new and existing customers.
The key responsibility is to proactively manage the customer experience of assigned accounts. This includes proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan as promised to the customer and/or that the customer is kept informed of relevant deviations. Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and Maersk Line.
Be the primary point of contact and act as an advocate for the Customers, internally within Maersk Line
Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders
Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives
Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
Manage / improve day to day process interaction with customers by leveraging detailed customer knowledge
Be fully responsible for customer satisfaction
Ensure timely submission of manifest
Issue import and export documentation
Monitor up-take curve for assigned customers and ensure close follow-up with customers to maximize volume performance
Proactively execute ask-for-more process to support sales activities and volume performance
Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
An energetic talent who will grow along with the company, possessing qualifications below:
University Degree in business management or related field, alternatively 1-3 years experience in service industry.
Excellent communication in Burmese language and basic English
1 – 2 years experience in Customer Service related field is an advantage
Experience in Import and Export Shipping Business is an advantage
Excellent interpersonal and communication skills
Energetic, Well-organized, Self- Initiated and good coordination skills
Good analytical and problem solving skills - ability to look beyond the obvious and identify creative solutions
Team player with proven ability to work under pressure
About the Company
Maersk Line is the world's largest container shipping company, serving customers all across the globe. Maersk Line has 25.000 employees across 325 offices in more than 125 countries. As a leading provider of container shipping services, Maersk Line’s mission is to provide opportunities in global commerce. Maersk Line helps customers source goods from anywhere in the world, creating efficiencies in their supply chains, and making it possible for commodities to reach new markets more quickly. Maersk Line sets the standards in ensuring continuous and consistent reliable and quality service to its customers and is regarded amongst the most reliable carriers in the world. The A.P. Moller - Maersk Group with HQ in Copenhagen, Denmark, employs 120,000 people in 130 countries across the world. We are involved in a wide range of activities within the Transport, Energy, Offshore, Retail and Manufacturing industries. We ranked 147 on the Fortune Global 500 list for 2010.