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Job Details

City:
Yangon
Job Location:
Myanmar
Contract Type:
Full time
Job category:
Other
Salary:
500,000 - 749,999 Ks.

Company Details

Company industry:
Financial Services
Company Type:
Employer (Private Sector)
No. of Employees:
101-500

Preferred Candidate

Career level:
Manager (supervisor of staff)
Degree:
Bachelor's degree
Minimum years of experience:
2-5 years

Professional Skills

Excellent telephone manner, Strong interpersonal skill, Problem solving Team and capacity building, Attention to details

Language Skills

English, Burmese

Job Description

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

Position Requirements

  • Proven experience as call center manager or similar position
  • Experience in customer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
  • Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus

About the Company

We are equipment lease platform for rural and urban SMEs in Myanmar. Our main focus is helping entrepreneurs, often farmers, to buy the motorcycle they need to grow their business.

Rent 2 Own launched in January 2016. We are fast growing organization which already have 70 employees. Our head office in downtown Yangon. Our head office guarantees that the backbone of our services- the IT infrastructure and administrative systems - is strong and that the process of contracting new clients runs smoothly. Our professional staff works hard to give clients and vendors

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