Excellent telephone manner, Strong interpersonal skill, Problem solving Team and capacity building, Attention to details
We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.
An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.
The goal is to do everything possible to attain goals and achieve great results for our company.
Proven experience as call center manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Positive and patient
High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus
About the Company
We are equipment lease platform for rural and urban SMEs in Myanmar. Our main focus is helping entrepreneurs, often farmers, to buy the motorcycle they need to grow their business.
Rent 2 Own launched in January 2016. We are fast growing organization which already have 70 employees. Our head office in downtown Yangon. Our head office guarantees that the backbone of our services- the IT infrastructure and administrative systems - is strong and that the process of contracting new clients runs smoothly. Our professional staff works hard to give clients and vendors