Job Details

City:
Yangon
Job Location:
Myanmar
Contract Type:
Full time
Job category:
Customer Support
Salary:
250,000 - 499,999 Ks.

Company Details

Company industry:
Internet Services
Company Type:
Employer (Private Sector)
No. of Employees:
51-100

Preferred Candidate

Career level:
Experienced (non-manager)
Degree:
Bachelor's degree
Minimum years of experience:
2-5 years

Professional Skills

Customer Service Agent

Language Skills

Job Description

You join our shop.com.mm Customers Service team within the Operations Department.Your tasks will be to provide our customers a superb customer experience in what is often their first online purchase.In doing so, you will work on introducing Myanmar to the advantages of e-commerce.In order to achieve this, you are required to take responsibility, work together with the Customer Service team and drive all activities related to Customer Relationship, including:

  • Assist Selling processes for our customers and generate additional Sales
  • Coordinate information to customers browsing our websites during store discovery, order and checkout. including after sales support 
  • Perform phone conversation with customers to answer their questions, provide information, advise them and generate additional sales
  • Handle special requests and complaints of customers 
  • Collect and store useful data within our backend system 
  • Ensure follow up through emails, phone or any required means 
  • Communicate with the Operations and Account Management departments

Position Requirements

  • Bachelor degree
  • Fluent in the English language
  • Highly motivated, dedicated and completely reliable
  • Responsible and willing to work extra hours in order to deliver a superb customer experience
  • Patient and polite in difficult situations
  • Enthusiastic and positive a teamplayer
  • Excellent typing skills in both Myanmar and English language
  • Affinity for e-commerce and internet
  • An extroverted personality and proactive attitude
  • Experience in Customer Service is preferable

About the Company

<span style="margin:0px;padding:0px;"><span style="margin:0px;padding:0px;font-size:14px;">Shop.com.mm is Myanmar's leading Online Shopping mall. On Shop.com.mm you can find the broadest assortment of branded and original products at best prices. We provide the best online shopping experience, delivering products to all over Myanmar.</span></span>

<span style="margin:0px;padding:0px;"><span style="margin:0px;padding:0px;font-size:14px;">When you walk through the door at our headquarters in Yangon, the first thing you notice is the energy. Our teams are outgoing, dynamic and engaging. If you are driven by energy, action and success, our work environment will be a perfect fit for you.</span></span>

<span style="font-size:14px;font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;">If you are interested in breaking the status quo, creating Myanmar online history and being part of this amazing journey, then please join us!</span>

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