Job Details

City:
Yangon Region
Job Location:
Myanmar
Contract Type:
Full time
Job category:
IT / Software

Company Details

Company industry:
Computer / IT
Company Type:
Employer (Private Sector)
No. of Employees:
51-100

Preferred Candidate

Career level:
Experienced (non-manager)
Degree:
Bachelor's degree
Minimum years of experience:
2-5 years

Professional Skills

Language Skills

Job Description

A Senior Systems Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology of their assigned accounts.  This role is a key position within the service department and will be called upon to resolve the highest level technical issues.

Provide technical services and support for the following areas:

  • Network level: WAN and LAN connectivity, routers, firewalls, and security
  • Internal systems, cloud and network infrastructure.
  • Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint
  • Virtualization technologies: VMware, Citrix, and Microsoft
  • Remote access solution support: VPN, Terminal Services, and Citrix
  • Remote monitoring and management of system alerts and notifications
  • Work escalated support issues related to Microsoft's core business solutions, WAN and LAN connectivity, routers, firewalls, security, and remote access solutions.
  • Perform network assessments, security audits and new client consultations
  • Participate in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
  • Work with Sales Team to Engineer projects, identify new products and solutions, and research solutions for existing clients
  • Document maintenance for all computer systems and network infrastructure
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Be available for other engineers and coach them to resolution
  • Willing to travel and can manage multitasks with good attitude

Position Requirements

 Required Advanced Technical Proficiencies:

  • Hyper-V, vSphere, Citrix, SQL, and Terminal Services
  • Exchange Server 2003 – 2016
  • Windows Server 2003 – 2016
  • WAN Technology (MPLS, VPLS)
  • SonicWALL: CSSA/CSSP
  • Labtech Certified Professional
  • MCSA Server 2016
  • MCSE Server Infrastructure
  • OSX troubleshooting
  • Security software such as Anti-virus, Anti-SPAM, Anti-Spyware, and other security related technologies

About the Company

Skylark was established with an objective to provide companies across different industries. We help companies adopt proven technologies, processes and practices that facilitate and accelerate their business in a cost effective, secure and seamless manner. We design, build and implement solutions aligned with stringent compliance standards that can be dynamically and securely scaled according to evolving business needs.
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