Job Details

City:
Yangon
Job Location:
Myanmar
Contract Type:
Full time
Job category:
IT / Software

Company Details

Company industry:
Computer / IT
Company Type:
Employer (Private Sector)
No. of Employees:
21-50

Preferred Candidate

Career level:
Experienced (non-manager)
Degree:
Bachelor's degree
Minimum years of experience:
less than 2 years

Professional Skills

Microsoft Word and Excel, Linux OS, Windows OS

Language Skills

English

Job Description

Smilax Global is looking to recruit experienced Call Centre Solution Technician to both service and install Call Centre Solutions.

Scope of Responsibilities

  • Call Centre Solution Setup, Installation and Training.
  • Resolve technical problems from clients.
  • Provide first line service/maintenance support to all the company and third party products in use, coupled with providing installation/commissioning support for minor and chargeable works, in accordance with the relevant standards and codes of practice.
  • Basic Network and IT Support within Smilax Global Office.
  • Any Ad-hoc duties assigned.

Position Requirements

  • Must have any Bachelor Degree.
  • Experience in Ubuntu Operating system with at least 6 months experience in Linux OS.
  • Experience in Software Installation and Windows operating system.
  • Basic knowledge of Network Installation.
  • Computer literacy and especially MS Offices.
  • Ability to communicate in English both verbally and in writing are preferable.
  • Proactive response to all situations; ability to work alone and think on your feet.
  • Proven track record of delivering excellent customer service.
  • Ability to perform job tasks accurately and to identify errors.
  • Good personality, communication and negotiation skill.
  • Ability to work under pressure.
  • Able to travel and work outside Yangon areas.

About the Company

Smilax Global Co., Ltd is an innovative and creative company, providing High Level ELV System Solutions and developing in-house software solutions for major corporations, medium and small businesses. Our mission is to produce creative, effective and cost effective quality solutions for our customers and clients in powerful, clear, memorable manner Our wide scope of technical knowledge encompasses innovative technical solutions and creative business solutions.

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