Job Details

City:
Yangon
Job Location:
Myanmar
Contract Type:
Full time
Job category:
Customer Support

Company Details

Company industry:
Engineering
No. of Employees:
101-500

Preferred Candidate

Career level:
Experienced (non-manager)
Degree:
Bachelor's degree
Minimum years of experience:
5-7 years

Professional Skills

sales or customer services is strongly preferred

Language Skills

English - 4 Skill Excellence, Fluent literacy and use of both Mandarin/Chinese and Burmese

Job Description

We are looking for Customer Service Officers(CSO), the incumbent will be managing customer purchases and liaising with merchants via phone or chats, to facilitate the smooth process of purchases from customers, also ensuring customer satisfaction in the process.

  • It is required* for the candidate to be able to communicate effectively in both Mandarin/Chinese and Burmese
  • Any form of Customer relationship management or Sales experience is ideally welcomed to apply
  • Manage customer enquiries and purchases using a CRM system 
  • Facilitate purchases of customers from merchants
  • Answering product and service questions; suggesting informations about other products
  • Keep record of all client information, requirements and preferences.
  • Follow up with clients to ensure they are satisfied with the services received.
  • May have to work shifts

 

Position Requirements

  • Experience in the field of sales or customer services is strongly preferred
  • Fluent literacy and use of both Mandarin/Chinese and Burmese
  • Outgoing personality and Team Player
  • Expert proficiency in Microsoft Excel and Word
  • Analytical skills in conducting investigation to resolve complex customer issues

About the Company

Founded in 2006 by aspiring entrepreneur, Mr. Si Thu Phyo, Starhigh Asia Pacific has progressed to become a prominent player in the sand supply industry. From humble beginnings of a 6-man strong team, Mr. Si Thu has effectively developed the business into a respected market leader with close to 350 staff and affiliates in Singapore, Myanmar, Cambodia and Vietnam. Capitalizing on available resources and business opportunities, the company has strategically expanded its business to cover various subdivisions of the sand supply chain, offering dredging and discharging services with Star Dredging Pte Ltd and StarMarine Shipping Pte Ltd respectively. Leveraging on key networks, the business has also grown to include real estate and general trading with Starland Developments and Star Global Distribution Pte Ltd. It has continued plans to expand into marine construction, focusing on river channeling and engineering works in Southeast Asia.

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