Job Details

Job Location:
Contract Type:
Full time
Job category:

Company Details

Company industry:
Company Type:
Employer (Private Sector)
No. of Employees:
More than 5000

Preferred Candidate

Career level:
Manager (supervisor of staff)
Bachelor's degree
Minimum years of experience:
5-7 years

Professional Skills

Language Skills

English, Burmese

Job Description

  • NSC (Nissan Distributor) After Sales Strategy and Policy development, NSC business plan support in terms of service retention, AS Sales (parts and labour) and CSI, etc.;
  • Major KPI target setting and KPI monitoring/ analysis for action development;
  • Execution of business plan and any action for further improvement;
  • Dealer Development Policy, strategy and network development for service and 3S Dealer setting up support including Body and Paint;
  • Dealer’s business plan development support in terms of service retention, AS Sales (parts and labour), CSI and KPI monitoring;
  • Dealer Operations and Management support (dealer service and parts operation standard, CSI improvement, marketing, customer complaints handling etc.);
  • To support as interpreter as and when necessary;
  • To support translation of materials from English to Burmese and vice-versa;
  • Other ad-hoc duties as and when assigned.

Position Requirements

  • Candidate must possess at least a Diploma/ Degree in Business Management/ Marketing or equivalent;
  • Proficient in both written and spoken English and Burmese;
  • Extensive experience in automotive distributor After Sales Division for at least 5 years;
  • Business plan, policy and strategy planning knowledge and capability;
  • Service Performance data analysis and counter measure development knowledge and capability;
  • High levels of analytical and problem solving skills, strong communication skills, ability to think laterally, present new ideas and make independent decisions. Strong project management and experience;
  • Good understanding in automotive market, dealer operation and management;
  • Possess PC skill, presentation and communication skill;
  • Proven customer complains handling skill;
  • Service oriented, trustworthy, strong work ethic and self-motivated.

About the Company

Tan Chong Group began its humble beginning as a distributor of small motor vehicles back in the 1950s and today we are one of the leading automotive companies in Malaysia with presence in Vietnam, Cambodia, Laos and Myanmar. Tan Chong Group is a public-listed company on the Main Board of Bursa Malaysia and is also one of the Top 100 Graduate Employers in the country.

The Tan Chong’s diverse business portfolios include:

  • Automotive Division
    • Assembly and distribution of motor vehicles
    • Provision of after-sales services
    • Motor-related financial services such as hire purchase, leasing and insurance agency
    • Franchise holder and exclusive distributor of Nissan and Renault vehicles as well as trucks and buses under the UD Trucks and Silverbus brands in Malaysia.
  • Non-Automotive Division
    • Consumer Goods
    • Tourism
    • Distributions of heavy machinery is a free platform for Job seekers. If an Employer asks for any kind of payment, reimbursement, or personal financial information, please report this by clicking on the Report Abuse link.